Contact Us

Customer Service
Toll Free: 844.529.3757 (TTY: 711)*
Fax: 844.529.3759

Non-Member/Enrollment
Toll Free: 844.908.0051 (TTY: 711)*

Company Headquarters
1400 E. Michigan Ave
Lansing, MI 48912

Telephone lines are open 8 a.m. to 8 p.m., seven days a week. You may reach a messaging service on weekends from April 1 to Sept. 30 and holidays. Please leave a message, and your call will be returned the next business day.

Mailing address and phone number for written customer service, appeals and grievances requests:

Fax numbers for appeals and grievance requests (claims not accepted via fax):
Fax: 844.527.9400 (appeals)
Fax: 855.964.0569 (grievance requests)

*Please note that our main customer service number (above) is the designated number for submitting oral requests.

Physicians Health Plan
PO Box 7119
Troy, MI 48007

844.529.3757 (TTY: 711)

Interested in Learning More About a Sparrow Advantage (HMO-POS) Plan?

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